Refund policy

Non-Warranty Returns

This returns policy is governed by the laws of Queensland, Australia. Merchandise purchased from a Hardy Brothers boutique may be returned within 7 days of the date of purchase to the original boutique of purchase for exchange only for merchandise of an equivalent value or a full refund. Merchandise purchased via the Hardy Brothers website may be returned in within 30 days of the date of purchase for an exchange of goods of equivalent value or a full refund. The additional time provided for online purchases is to allow for delivery delays.

Any merchandise returned must be in new and saleable condition and accompanied by the original sales receipt and original packaging.

For security purposes, returns of merchandise purchased online, must be registered on-line. 

Customised merchandise, merchandise purchased through special orders and earrings are not be eligible for return. Refer to conditions of sale provided at time of order.

Merchandise purchased on the Hardy Brothers website may be returned either to your nearest Hardy Brothers boutique or posted via secure post to our Head Office at 55 Doggett Street, Newstead, Queensland, 4006.

Merchandise purchased online and returned to a Hardy Brothers boutique will need assessment before credit or exchange is eligible.

For merchandise purchased on the Hardy Brothers website and returned to Head Office for a full refund or a Hardy Brothers gift card of equivalent value. You should allow up to 3 weeks from receipt of your goods at our Head Office before you receive your full refund or the gift card to be dispatched. You will be notified via email once this has been processed. Any refunds will be processed to the credit card used for the original purchase.

 

Warranty Returns

Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable loss or damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure. In addition, Hardy Brothers offers an automatic Standard Guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship. The Standard twelve month Guarantee excludes all watches and giftware. Such items are covered by the manufacturer’s guarantee or warranty. The Standard Guarantee covers jewellery purchased in store or via the website.

Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Hardy Brothers. The form of remedy will be at the sole option of Hardy Brothers and will be limited to repair, replacement or refund.

In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt.

The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;

• Damage due to ordinary wear and tear,
• Damage due to misuse, accident, alteration, substitution or abuse,
• Repairs and alterations performed by someone other than Hardy Brothers,
• Theft, disappearance or loss (including loss of gem stones), and
• Any type of use causing damage or deterioration.

 Hardy Brothers reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.

White gold and some silver jewellery is rhodium plated to enhance its appearance. This rhodium plating can wear off during normal wear and tear. Accordingly any rhodium plating is excluded from the Standard Guarantee.

When jewellery is repaired under guarantee or warranty, only the remaining term of the original Standard Guarantee will continue to apply. When jewellery is replaced under guarantee or warranty, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.