Warranty Returns

Hardy Brothers Jewellers has been in continuous operation in Australia since 1853. Its longevity has a great deal to do with the high standards that it sets for the products that it sells. Irrespective of the type of product, only those items of the highest standards are produced or acquired by Hardy Brothers for inclusion in its range.

Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable loss or damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure.

In addition, Hardy Brothers offers an automatic standard guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship. The Standard twelve month Guarantee excludes all watches and giftware. Such items are covered by the manufacturer’s guarantee or warranty. The Standard Guarantee covers jewellery purchased in store or via the website.

Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Hardy Brothers. The form of remedy will be at the sole option of Hardy Brothers and will be limited to repair, replacement or refund.

In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt.

The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;

  • Damage due to ordinary wear and tear,
  • Damage due to misuse, accident, alteration, substitution or abuse,
  • Repairs and alterations performed by someone other than Hardy Brothers,
  • Theft, disappearance or loss (including loss of gem stones), and
  • Any type of use causing damage or deterioration.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au

Please retain your receipt for proof of purchase.