Online Purchasing

Goods and services offered for sale on this website are available for shipment or delivery only within Australia. All purchases of goods and services made on this website must be paid for in full at the time of purchase. Lay-by and finance offer sales are not available on this website. For lay-by or finance offer sales please visit your nearest Hardy Brothers store.

Payment for goods and services purchased on this website may be made only via Visa or Mastercard credit cards via the Shopify payment gateway.

Whilst we make every effort to ensure the security of your payment through the payment gateway you acknowledge that no transmissions over the internet can be guaranteed as totally secure and therefore you use your credit card to make payments for good services on this website entirely at your own risk.

All prices shown on this website are in Australian dollars and inclusive of GST.

 

Shipping of Goods Purchased Online

Goods purchased on this website will be delivered free where the order value is $500 or greater. All orders under $500 will incur a flat fee of $25.00 per order via express post. All orders are delivered via the Australia Post tracked delivery system.

Available goods will generally be dispatched within 2 business days from the date of purchase and delivered within 5 business days of the date of purchase although no guarantee can be given on the delivery date of goods purchased on this website.

Title of the goods purchased will pass to the purchaser upon dispatch from our distribution center. Transit insurance is provided up to $5,000 provided Australia Post records corroborate that the item was lost whilst in transit.

Upon dispatch of the goods from our distribution center the purchaser will receive an email from Australia Post with the shipment details and a link to the Australia Post e-Parcel tracking system from where the purchaser can monitor the progress of the delivery.

 

Non-Warranty Returns

This returns policy is governed by the laws of Queensland, Australia. Merchandise purchased from a Hardy Brothers store may be returned within 7 days of the date of purchase to the original store of purchase for exchange only for merchandise of an equivalent value or a Hardy Brothers gift card of equivalent value. Merchandise purchased via the Hardy Brothers website may be returned in within 30 days of the date of purchase for an exchange of goods of equivalent value or a Hardy Brothers gift card of equivalent value. The additional time provided for on-line purchases is to allow for delivery delays.

Any merchandise returned must be in new and saleable condition and accompanied by the original sales receipt and original packaging.

Customized merchandise or merchandise purchased through special orders will not be eligible for return. Refer to conditions of sale provided at time of order.

Merchandise purchased on the Hardy Brothers online store may be returned either to your nearest Hardy Brothers store or posted via secure post to our Head Office at 55 Doggett Street, Newstead, Queensland, 4006.

Merchandise purchased online and returned to a Hardy Brothers will need assessment before credit or exchange is eligible.

 

Warranty Returns

Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable loss or damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure. In addition, Hardy Brothers offers an automatic Standard Guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship. The Standard twelve month Guarantee excludes all watches and giftware. Such items are covered by the manufacturer’s guarantee or warranty. The Standard Guarantee covers jewellery purchased in store or via the website.

Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Hardy Brothers. The form of remedy will be at the sole option of Hardy Brothers and will be limited to repair, replacement or refund.

In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt.

The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;

  • Damage due to ordinary wear and tear,
  • Damage due to misuse, accident, alteration, substitution or abuse,
  • Repairs and alterations performed by someone other than Hardy Brothers,
  • Theft, disappearance or loss (including loss of gem stones), and
  • Any type of use causing damage or deterioration.

 Hardy Brothers reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.

White gold and some silver jewellery is rhodium plated to enhance its appearance. This rhodium plating can wear off during normal wear and tear. Accordingly any rhodium plating is excluded from the Standard Guarantee.

When jewellery is repaired under guarantee or warranty, only the remaining term of the original Standard Guarantee will continue to apply. When jewellery is replaced under guarantee or warranty, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.